Marketing your Customer Service

Have you ever seen the commercial for Hidden Valley Ranch salad dressing where everyone is at a county fair? The marketing of the salad dressing in this commercial is brilliant. Every single person is smiling, the sun is shining, and EVERYONE is enjoying the dressing...

Customer Service in a Wireless World

Living in this wireless world we have become a society which is relentlessly bombarded with lightning fast transactions, information, statistics, probability, forecasts, diagnoses, updates,facts, “tweets” and “likes“.  In other words, we suffer...
An ounce of Prevention

An ounce of Prevention

Everywhere we turn these days it seems someone is reminding us that FLU SEASON IS HERE!!  Influenza affects everyone at many different levels.  For those of us in the foodservice industry, it can be devastating.  Lost production, compromised shifts with fewer...
 
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