Customer service makes the world go round. Try to think of a single situation where you or your client is not involved in some form of customer service. Even if your client is not standing in front of you or in your building or with you at a work site, your client is still experiencing your customer service. Customer Service is tangible. It’s as important as any item you have sitting on a shelf, any piece of equipment you have in your kitchen or any web site you have twirling out in the universe.
At Dine Company, we can relate to your rapidly changing world. Situations change daily. In most foodservice establishments, the situations change minute by minute, presenting obstacles at every turn. Removing the barriers is good customer care, being first of mind and delivering on our commitment is really where customer care STARTS. Customer Service does not end when the balances are paid in full, the delivery trucks have left and the client is flourishing. EXCELLENT customer care is consistent. It is thoughtful, trusted and most certainly experienced over and over by our clients. It is in the piece of equipment that was researched, sought out, purchased, delivered and now performing exactly as the client wished. It is the mop bucket and floor mats we thought to put in the janitor’s closet to prevent falls and protect the floor. It is the menu covers which are designed precisely to the customer specs and now house our client’s hopes and dreams. It is in our employees who offer back up support and knowledgeable advice 24-7.
Call to mind an exceptional customer service experience. Was it on the phone? Was it in person? What were some of the elements of this experience? Enthusiasm? Knowledge? A good listener? Certainly as business people we understand the significance of really listening. Many people think action is the key to excellent customer service. When in actuality LISTENING is the key. Listening to the dream. Listening to the challenge. Listening to the mistakes. Listening is the first step towards appropriate, profitable and proactive action. Care to talk? We’re listening.