More often than not, people want to talk. In customer service, and especially in the restaurant industry, it is really important to be able to talk. Actually, you better be able to do more than just talk. You better be able to communicate.
Isn’t it amazing in this day in age, when everything has become automated, that we actually stammer our words when a human being answers the telephone at any corporation or place of business we call? I was ready to push a button. What do I do? What will I say?